How to install the Twilio 2-Way SMS app?

Modified on Mon, 19 Jan at 3:10 PM

Start by installing the app from the marketplace.

Twilio Account Requirements:

1. Ensure you have a paid Twilio account to use this app.

2. Purchase a Twilio Dedicated Number:

3. To buy a Twilio phone number, navigate to this link.

Validate Freshdesk Account:

Enter the following integration settings to validate your Freshdesk account:

1.Freshdesk domain

2.Freshdesk API key

3.Click on "Verify Freshdesk Account." A success message will confirm successful validation.

Validate Twilio Account:

Enter the following integration settings to validate your Twilio account:

1.Twilio SID

2.Twilio Auth Token

4.Click on "Verify." A success message will confirm successful validation.

Configure Outbound SMS settings:

Configure Inbound SMS settings:

Configure SMS Templates:

Configure SMS Alerts

Final Step:

Complete the installation process and start using the app to enhance your Freshdesk support with SMS capabilities.